Familiar local
support
you
can depend on.

ThereWhen is designed for older adults who are generally able to live independently, whether on their own or alongside family, and who’d welcome a familiar person checking in regularly, spending time with them, and helping with the things that make everyday life easier. It’s also for families who want to stay involved without having to wonder how things are going between phone calls and visits. Your plan sets the regular rhythm, not a ceiling. When something bigger comes up, a longer outing or a project around the house, we can arrange the extra time and invoice it separately.

ThereWhen serves Greater Austin. That’s all of Travis, Williamson and Hays counties, plus Bastrop, Elgin, Cedar Creek, Lockhart and Martindale. It includes Austin, Round Rock, Georgetown, Cedar Park, Leander, Pflugerville, Hutto, Taylor, Liberty Hill, Manor, Lakeway, Bee Cave, West Lake Hills, Lago Vista, Kyle, Buda, San Marcos, Dripping Springs and Wimberley. If we’re not in your area yet, get in touch and we’ll let you know when we reach you.

Every visit is 60 minutes, on every plan. That’s enough time to sit and talk, run an errand together, help with something around the house, or get to an appointment and back without the visit feeling rushed. If you need longer, visits can be combined, and beyond that we can arrange extra time and invoice it separately.

You choose: once, twice, or three times a week. We set a regular schedule so visits become a familiar part of the week rather than something that has to be arranged each time, and you can change how often we come as needs change.

Yes, on every plan, including once a week. If something needs more than an hour, a longer appointment, a proper outing, or a bigger job at home, we can combine visits into one longer block. Tell us what’s coming up and we’ll set the schedule around it. If it needs more time than your plan covers, we can arrange that too and invoice the extra separately.

That’s the goal. We believe familiarity matters, so we prioritize having the same person visit consistently and build a genuine relationship over time. If your regular companion is unavailable, we will communicate with you and arrange appropriate coverage whenever possible.

Every visit ends with a written update. We’ll tell you what we did together, anything we helped with, and anything we think you should know. Approved family members can read those updates in the ThereWhen account, send us requests, and help manage upcoming visits. You shouldn’t have to call afterward and ask how it went.

If we notice something that seems unusual or concerning, we do not simply make a note of it and move on. We contact the appropriate family member and explain what we observed. If there appears to be an immediate emergency or threat to someone’s safety, we will contact emergency services. ThereWhen does not diagnose medical conditions, but part of showing up consistently is noticing when something has changed.

No. ThereWhen is a private-pay service, offered as a simple monthly plan rather than traditional hourly home care. We are not a free, volunteer, or government-subsidized program, and we do not accept Medicare, Medicaid, or insurance.

Yes to both. ThereWhen is a monthly plan with no contract, and you can cancel anytime. If you’d rather not stop altogether, perhaps you’re travelling or family is covering for a while, you can ask us to pause for anywhere from one to eight weeks instead. Tell us when you’d like it to start and we’ll confirm it with you. Your billing date moves out by however long you pause, and we’ll do our best to keep the same companion and schedule for when you’re back.

It starts with a conversation. We’ll learn about you, your routines and preferences, and where a little support might make life easier. From there we’ll choose the right plan and set a regular visit schedule. There’s no complicated assessment or sales process.